Department: Business Improvement
Reports To: Head of Business Improvement
Directly Responsible For: No direct reports
Hours: 37 hour per week
Overall team / department purpose
- The Business Improvement function uses a range of project and process improvement tools and techniques to enable business improvement projects and other activities to enhance performance improvement and process efficiencies for our business.
- The aim of this function is to ensure that appropriate processes and procedures are continually in place to enable delivery of the overall strategically aligned change road map.
Key role priorities
- This role is responsible for overseeing the administrative needs of our businesses’ portfolio of projects and programmes.
- This involves supporting overall governance and management through coordinating the use of a common set of best practices, principles and templates for project management and supporting in the tracking of and reporting on projects and programmes across our business. In addition, supporting and coordinating project activities.
Key working relationships
- The role predominantly supports the work of colleagues within the Business Improvement Team but will interact with colleagues across our business as required, e.g., in attending project related meetings.
- There may be a requirement for the role to work with external providers, e.g., software providers, on a project by project basis.
Main duties & responsibilities
- Assist all members of the Business Improvement team by coordinating portfolio activities and initiatives to improve capability, this includes developing training material, communications and the analysis of information.
- Organise and schedule programme and project meetings with Boards, Steering Groups, Project Managers and other stakeholders. Support preparation of materials for meetings and ensure distribution in a timely manner.
- Assist the Head of Business Improvement in compiling Portfolio status reports.
- Maintain an accurate portfolio plan.
- Regularly update programme risks, assumptions, issues and dependencies (RAID) logs.
- Support the Head of Business Improvement in completing project reviews.
- Maintain team documentation and knowledge management across all project management systems and processes.
- Coordinate collection of feedback from the business in relation to PMO products / services e.g., project templates, governance processes.
- Support the Head of Business Improvement with resource management and benefit tracking, including maintaining a Portfolio benefits tracker.
- Attend project scoping, requirements and lessons learnt workshops as required and collate action points.
- Support with all Portfolio management administration tasks.
- Support and coordinate project activities.
- Take minutes at meetings and capture decisions, actions and RAIDs and update PMO systems accordingly.
- Maintain processes to ensure project management documentation, reports and plans are accurate and complete.
- Track and report on project portfolio performance, providing a real-time, comprehensive and prioritised view of all programmes and projects.
- Complete any other tasks commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Portfolio of programmes and projects are coordinated effectively and delivery optimised.
- Relationships with key stakeholders are developed and maintained to ensure the smooth delivery of the portfolio.
- Adherence to the project methodology and governance processes.
- Provision of accurate and timely data and information in relation to the portfolio.
- Provision of accurate and timely performance monitoring data and information.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us‿
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
5 GCSEs (Grade 4 or above) including English and Maths or equivalent relevant qualification/experience (E)
Project Management qualification (D)
Experience
Working in a project environment (E)
Coordinating and updating programme / project plans (E)
Budget coordination (E)
Working to deadlines (E)
Working as part of and providing support to a team (E)
Skills, knowledge & ability
Excellent communication (written and oral) and interpersonal skills, including presenting, questioning & negotiation (E)
Excellent attention to detail and ability to proof read (E)
Able to engage & motivate others (E)
Advanced use of IT packages including Excel & Visio (E)
Personal characteristics
A highly organised and methodical approach to work (E)
Customer focused and professional manner (E)
Able to work on own initiative as well as supporting a team (E)
Confident and resilient (E)
Other
A flexible approach to hours worked (E)
Able to travel independently to other locations (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please email us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us