Department: Commercial Management
Reports To: Head of Commercial
Directly Responsible For: No direct reports
Hours: 40
Overall team / department purpose
- The Commercial team is responsible for the provision of support services to the delivery teams, providing them with the vehicles, sub-contractors, materials and tools that they need to deliver safely, efficiently and effectively. This incorporates quantity surveying services, procurement, and co-ordination of contract management to enable delivery of value for money high quality services to customers.
Key role priorities
- This role is responsible for the operational management of fleet, plant and small tools ensuring that the delivery teams have the equipment they need to deliver a safe, value for money service.
- This involves supporting senior leaders in the procurement of services, providing data to support strategic contract management and managing the relevant contracts on a day-to-day basis.
Key working relationships
- The role does not have direct reports but is required to work closely with all managers across the Property Directorate to understand their fleet, plant and resource needs and to ensure they are delivered to the highest standards. The role also involves working with other teams across our business, particularly Assets and Customer Insight colleagues.
- External to our business, the holder is required to liaising with fleet and plant providers and contractors who service the fleet.
The role sits alongside the role of Manager – Materials and is expected to provide cover for that role during sickness absence and holidays to ensure the ongoing smooth running of the Commercial service.
Main duties & responsibilities
- Day to day management of fleet, including the scheduling of routine services and emergency repairs in accordance with manufacturers requirements or legislation whilst minimising downtime.
- Liaise with suppliers to monitor performance against KPIs.
- Provide managers with reports on driver behaviour and fleet availability to support productivity and safety discussions with colleagues.
- Provide fleet management data and dashcam footage to support investigations and identify potential for operational improvements.
- Undertake small maintenance jobs on vehicles e.g., changing wiper blades and topping up Ad Blue.
- Ensure all fleet and driver records are updated and accurate.
- Manage the private vehicle usage procedures and processes.
- Remain abreast of legislative developments and propose improvements to the Driver Handbook where appropriate.
- Liaise with the Risk team to support insurance claims.
- Manage and maintain small tools and safety equipment together with third-party contractors where appropriate.
- Co-ordinate health & safety activity such as Hand Arm Vibration (HAV’s) recording.
- Manage hire, off hire and servicing of plant and welfare facilities.
- Monitor usage and availability of small tools and plant.
- Support procurement activity in area of responsibility.
- Provide regular updates on performance to the Head of Commercial and other members of the leadership team.
- Ensure compliance with all aspects of Health & Safety legislation and internal Health & Safety management systems, embedding a safe work environment.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Effective management and coordination of suppliers, ensuring that all resources are managed to achieve the most effective and efficient service and downtime is minimised
- Fleet services delivered to budget.
- Continual review of services and associated policies and procedures, with a view to continuous improvement
- All key performance indicators and other targets set are met or exceeded.
- Near misses, potential risks and any non-compliance identified and reported in an appropriate and timely manner.
- Regular reporting provided to inform broader Directorate and Group planning and to ensure an evidence-based approach to any necessary investigations or challenges.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
E - Essential criteria / D - Desirable criteria
Education & Qualifications
Education to NVQ Level 2/3 or equivalent in a relevant trade (E)
Evidence of continuing professional development (D)
Experience
Working with suppliers to deliver quality led services to customers (E)
Use of key performance indicators to monitor and improve performance (E)
Carrying out a range of checks to identify defects in plant & equipment (E)
Management and control of budgets (D)
Contract and/or fleet management (D)
Minor vehicle maintenance (D)
Previous experience in similar role (D)
Skills, knowledge & ability
Good verbal and written communication and interpersonal skills, including the ability to develop effective working relationships with own and other teams as well as external relationship management (E)
Use of Microsoft suite of software including Excel and Word (E)
Ability to identify and make improvements to service delivery (E)
An understanding of practical Health and Safety operations, delivering accident-free environments (E)
Ability to collate and report on relevant management information (E)
Ability to manage contracts and monitor supplier performance (E)
A good understanding of the issues and challenges faced by the social housing sector (D)
Personal characteristics
Takes ownership & accountability for own role and outputs; driven to achieve results and continually improve upon delivery (E)
A pro-active and consistent approach, driven by producing work of a high standard with great attention to detail and with a highly customer focused approach (E)
Strong organisational, time management and planning skills to prioritise work to deliver to agreed deadlines, including working under pressure (E)
Willingness to be reactive to support colleagues in delivering on time to customers (E)
Other
Flexible approach to hours worked (E)
Must have a Full UK driving licence (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please contact us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us