Department: Assets
Reports To: Director of Assets
Directly Responsible For: Building Safety Manager
Senior Officer - Legal
Officer – Compliance (Electric, Gas & Lifts)
Officer – Compliance (Asbestos, Fire & Water)
Surveyor - Quality Assurance (Compliance)
Hours: 37
Overall team / department purpose
- The Compliance & Legal team are responsible for meeting all our business’s statutory and property related compliance and Asset related legal obligations.
- This includes the provision of contract management, quality assurance, relevant legal services and guidance to all Group functions on meeting specific obligations; it also includes reporting on and continually improving ongoing property compliance.
Key role priorities
- This role is accountable for overseeing, reporting on and continually improving all areas of Property Compliance for our business and ensuring that any non-compliance is escalated appropriately, also being accountable for relevant legal services.
- This includes ensuring ongoing evidence-based compliance with all statutory and non-statutory obligations are maintained and aligned to our business’s Compliance Policies and ensuring the most effective delivery of services and guidance to reflect current best practice and protect our business’s interests and customers.
Key working relationships
- The role holder directly line manages the Building Safety Manager; Officer – Compliance (Electric, Gas & Lifts); Officer – Compliance (Asbestos, Fire & Water); Senior Officer - Legal and Surveyor - Quality Assurance (Compliance) and has overall responsibility for the Compliance & Legal team.
- The holder is required to work with and provide advice and support to colleagues in the Property and Customer Insight teams as well as a broad range of stakeholders in other teams across our business.
- External to our business, the holder is the key point of contact for property compliance matters for regulatory and statutory authorities and is also required to liaise with compliance related contractors and other providers.
Main duties & responsibilities
- To stay abreast of regulatory changes, best practice and new developments within the social housing sector and to work collaboratively with the Property senior management team to consider the implications of these for the Property directorate.
- To provide effective leadership within the Assets directorate ensuring that business risks and opportunities are proactively managed, providing the Director of Assets with regular assurance and progress reports as well as the early escalation of any significant risks or issues and associated mitigation plans.
- To lead by example, along with other Heads of Service, to ensure that across the Property directorate all teams are focused on excellence in delivery, have a strong customer focus and are committed to ongoing learning and improvement.
- Ensure the effective implementation of all compliance policies through appropriate procedures and processes used across our business.
- Accountable for delivery of the Group’s response to the Building Safety Act and all associated secondary legislation and guidance.
- Accountable for legal services relating to Section 11, Section 20 and Section 82.
- Systematically review, develop and implement policies and procedures to ensure compliance with all relevant legislative and regulatory requirements.
- Develop and embed system driven recording and reporting of compliance activity and remedial actions.
- Produce compliance reporting in line with Group requirements that are auditable, evidenced and quality assessed.
-Review and report on budget spend, forecasted variances, risks and opportunities.
- Provide support and advice and identify training needs across our business as appropriate on all areas of compliance, in liaison with the Learning & Development team as appropriate.
- Act as the key point of contact for statutory and regulatory authorities relating to property compliance.
- Work proactively to minimise risk, working with teams across our business that deliver compliance related work and implement systems to routinely check compliance.
- Advise the Head of Investment on specification for compliance related investment works.
- Advise on the procurement of specialist compliance-related contractors.
- Ensure that our business has the skills, knowledge, experience and training within compliance to meet the ongoing and changing legal landscape and that lines of responsibility are clear between all roles with a compliance responsibility.
- Develop relationships with other providers and external bodies, ensuring our business keeps up to date and benchmarks performance.
- Fully investigate and respond to Stage 2 and HO complaints, collaborating with other teams and directorates where required. This includes managing communications with the customer, ensuring that responses are robust, comprehensive and fully respond to the customer’s concerns, that lessons learnt are captured and acted upon, and ensuring that all agreed resolutions are completed in a timely fashion.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Compliance achieved across all Landlord compliance areas.
- Continually keep up to date compliance policies and procedures in place to ensure compliance with all relevant legislation and regulatory requirements.
- Skills, knowledge, experience, and training for all compliance roles are relevant and met.
- All Compliance and Legal performance targets are met or exceeded.
- Accurate, evidenced and up to date performance and financial information.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Please click here for the Person Specification for the role
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