Directorate: Resources
Department: Business Improvement
Reports To: Head of Business Improvement
Directly Responsible For: No direct reports
Hours: 37
Overall team / department purpose
- The Business Improvement function uses a range of project and process improvement tools and techniques to enable business improvement projects and other activities to enhance performance improvement and process efficiencies for our business.
- The aim of this function is to ensure that appropriate processes and procedures are continually in place to enable delivery of the overall strategically aligned change road map.
Key role priorities
- This role is responsible for the successful delivery of projects across our business.
- This involves managing projects through all phases of the project lifecycle, leading project teams and working closely with stakeholders at all levels. The holder ensures that the scope and direction of each project is on schedule and that each project’s goals are met to specifications, on time and within budget.
Key working relationships
- This role involves working with a range of stakeholders across all levels and functions of our business in a project management capacity and liaising with external stakeholders/consultants where required.
Main duties & responsibilities
- Lead the planning and implementation of projects across our business.
- Define each project’s scope and goals to ensure that these meet business needs and are established to ensure successful project delivery.
- Plan and schedule project timelines that maximise the use of available resources and enable benefit realisation to be optimised and achieved at the earliest opportunity.
- Coordinate project team to deliver key project milestones and actions to time, cost and quality.
- Plan and secure resource to ensure successful project delivery.
- Ensure quality assurance measures are in place to actively monitor, evaluate and improve the quality of work performed within each project.
- Carry out risk assessments to ensure all risks and issues that could impact the project are identified and effectively managed.
- Manage project administration, ensuring accurate and timely records are maintained throughout the project lifecycle.
- Ensure budgetary objectives are met and the project budget is managed effectively.
- Report regularly to senior management and project decision making groups and boards.
- Track project performance ensuring successful delivery to time, cost and quality.
- Complete project evaluations, measuring results and capturing lessons learned to enable improvement in delivery of future projects.
- Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
Key measures of success
- Projects are implemented to time and cost and measures and controls are developed to ensure that change is embedded operationally.
- Relationships with key stakeholders are developed and maintained to ensure the smooth delivery of projects.
- Accurate and timely data and information is provided in relation to projects.
- Accurate and timely performance monitoring data and information is provided highlighting current position and future opportunities.
- Qualitative and quantitative outcomes for projects and change activities are reviewed and captured.
- Completion of projects leads to realisation of business benefits.
Livving our values
Livv’s a place with opportunities to grow. We believe in empowering you to make a positive impact in your own unique way. Our values embody what matters to us and show what it means to be Livv, together:
Making a difference daily
We invest in our people, our customers and in the creation of a fairer society.
Positively open
We’re open to feedback at all times, as we strive to deliver a first-class customer experience.
Forging the right way
We’re creating an inspiring road which others will want to follow.
Together as one
Our teams work on another level of cohesiveness to enable us to deliver better outcomes.
Each one of us‿
- listens to our customers and makes their needs a priority
- is committed to equality, diversity and inclusivity
- takes a flexible approach and works where we’re needed
- follows health and safety guidelines to keep ourselves, colleagues, and customers safe
- helps reduce risks by proactively communicating any potential issues to our line managers
- protects sensitive information by safeguarding customer, colleague and third-party data
- is guided by our policies, procedures and social aims
- is dedicated to continual learning and taking ownership of our personal and professional development.
Person Specification
E - Essential criteria / D - Desirable criteria
Education & Qualifications
Educated to degree level or equivalent experience in a change / business improvement/project management related role (E)
Project Management qualification (D)
Experience
Change management (E)
Project management experience, including managing a project team (E)
Project team working (E)
Skills, knowledge & ability
Excellent stakeholder engagement and management skills (E)
Excellent leadership and motivational skills, including the ability to communicate effectively with stakeholders at all levels (E)
Advanced skills in Microsoft Office packages (E)
Strong commercial awareness (E)
Strong analytical thinking and numerical skills (E)
Personal characteristics
Customer focused with a confident and resilient approach and able to work on own initiative (E)
Highly organised approach, with excellent time management skills (E)
Other
A flexible approach to hours worked (E)
Able to travel independently to other locations (E)
Give Get Go
As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.
Should you wish your application to be considered under this scheme, please contact us confirming this, along with your full name and the role you have applied for when you submit your application. Please ensure that you do this before the closing date for the vacancy.
Equality and Inclusion
Please visit here to read more about Livv inclusive and our approach to equality and inclusion.
Disability Confident
The Equality Act protects disabled people from discrimination, and we welcome applications from disabled people. The Equality Act defines a disabled person as someone who has a physical or mental impairment which has a substantial and adverse long-term effect, usually at least 12 months, on their ability to carry out day to day activities.
We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.
Data Protection
We fully recognise your rights under current Data Protection Laws and are committed to protecting the privacy and security of your personal information. We collect and process personal data relating to applicants to manage the recruitment process effectively, including for statistical purposes.
For full details please see our Job Applicant Privacy Policy
If you require any additional support when completing your application, please contact us